Shipping policy
SHIPPING POLICY
Last updated: September 18, 2026
Thank you for shopping with OAKEN.
This Shipping Policy explains how orders placed through wearoaken.com are processed, shipped, and delivered.
1. ORDER PROCESSING
Orders are generally processed within 1–2 business days after successful payment authorization.
Business days do not include weekends or public holidays.
During periods of unusually high order volume, product launches, seasonal events, or holidays, processing may take longer.
If a significant delay affects your order, we will make reasonable efforts to notify you using the contact information provided at checkout.
2. SHIPPING DESTINATIONS
OAKEN ships to multiple international destinations, including:
• United States;
• United Kingdom;
• Canada;
• Australia;
• New Zealand;
• Other eligible international destinations.
The countries currently available for delivery are displayed during checkout.
3. ESTIMATED DELIVERY TIMES
Most orders are expected to arrive within approximately 7–20 business days after dispatch.
Delivery times may vary depending on:
• Destination country;
• Shipping carrier;
• Local delivery network;
• Customs processing;
• Weather conditions;
• Public holidays;
• Peak shipping periods;
• Other circumstances outside our reasonable control.
Processing time and shipping time are separate.
Estimated total delivery time generally consists of:
Processing Time + Shipping Time
Delivery estimates are not guaranteed delivery dates.
4. INTERNATIONAL FULFILLMENT
OAKEN works with third-party fulfillment, warehouse, and logistics partners to serve customers internationally.
Depending on product availability and customer location, your order may be shipped from a fulfillment facility located in a country different from your country of residence.
This allows us to serve customers in multiple international markets.
5. MULTIPLE SHIPMENTS
Items from the same order may occasionally be shipped separately due to product availability or fulfillment location.
If your order is divided into multiple shipments:
• Packages may arrive on different days;
• You may receive more than one tracking number.
You will not be charged additional shipping solely because we divide an order into multiple packages unless a separate charge was clearly disclosed before purchase.
6. SHIPPING COSTS
Shipping charges, when applicable, are displayed at checkout before payment is completed.
Any free-shipping offer or promotion will be clearly communicated on our website or during checkout.
7. TRACKING INFORMATION
When tracking is available, a shipping confirmation email containing tracking information will be sent after your order has been dispatched.
Tracking information may require several business days to update after the carrier receives the package.
8. SHIPPING ADDRESS
Customers are responsible for entering a complete and accurate shipping address during checkout.
Please verify:
• Recipient name;
• Street address;
• Apartment or unit number;
• City;
• State, province, or region;
• Postal or ZIP code;
• Country.
If you discover an error after placing your order, contact:
contact@wearoaken.com
as soon as possible.
We will make reasonable efforts to update your information before fulfillment, but changes cannot be guaranteed once processing or shipping has begun.
9. FAILED DELIVERY DUE TO INCORRECT ADDRESS
OAKEN is not responsible for unsuccessful delivery caused by incomplete or inaccurate shipping information provided by the customer, except where applicable law requires otherwise.
If a package is returned to us or our logistics partner because of an address error, additional shipping costs may apply before reshipment.
10. CUSTOMS, DUTIES, VAT, GST, AND IMPORT TAXES
International orders may be subject to:
• Import duties;
• Customs charges;
• VAT;
• GST;
• Brokerage fees;
• Local taxes;
• Other government-imposed charges.
Where such charges are not collected during checkout, they may be charged by the destination country's authorities or delivery carrier.
Unless otherwise clearly stated during checkout, customers are responsible for any import duties or charges imposed by their local authorities.
OAKEN does not determine or control charges imposed by customs authorities.
11. CUSTOMS DELAYS
International packages may be inspected or delayed by customs authorities.
Customs processing times are outside OAKEN's direct control.
A customs delay does not necessarily mean that a package is lost.
12. LOST OR DELAYED ORDERS
If your package has not arrived within the estimated delivery period, contact:
contact@wearoaken.com
Please include:
• Your full name;
• Order number;
• Tracking number, if available.
We will review the available tracking information and provide reasonable assistance.
13. PACKAGES MARKED DELIVERED
If the carrier marks your package as delivered but you cannot find it, please:
• Check the delivery location carefully;
• Check with household members;
• Check with neighbors;
• Check building reception or mailroom areas;
• Contact the local delivery carrier.
If the package still cannot be located, contact us so we can review the situation.
14. DAMAGED PACKAGES
If your order arrives damaged, please keep the packaging and take clear photographs of:
• The external package;
• Shipping label;
• Damaged product.
Contact us as soon as reasonably possible at:
contact@wearoaken.com
15. DELIVERY DELAYS
Delivery may be affected by circumstances outside our reasonable control, including:
• Severe weather;
• Customs inspections;
• Carrier disruptions;
• Transportation interruptions;
• Public holidays;
• Natural disasters;
• Local restrictions;
• Political or civil disruptions;
• Other force majeure events.
Where we become aware of a significant delay affecting your order, we will make reasonable efforts to provide relevant updates.
16. CONTACT
For questions about shipping or delivery:
OAKEN LLC
7901 4th St N, STE 300
St. Petersburg, FL 33702
United States
Email: contact@wearoaken.com
Website: wearoaken.com