Privacy policy

Last updated: September 18, 2026

This Privacy Policy describes how OAKEN LLC, operating as OAKEN ("OAKEN," "we," "us," or "our"), collects, uses, discloses, and otherwise processes personal information when you visit wearoaken.com, use our services, make a purchase, communicate with us, or otherwise interact with our business.

1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with OAKEN, we may collect personal information including:

• Name;
• Email address;
• Telephone number;
• Billing address;
• Shipping address;
• Order information;
• Transaction information;
• Shopping cart information;
• Products viewed or purchased;
• Customer service communications;
• Marketing preferences;
• IP address;
• Browser information;
• Device information;
• Website activity;
• Cookie and similar technology information;
• Information necessary to detect or prevent fraud.

Payment information may be collected and processed directly by Shopify, Shopify Payments, or another payment provider.

OAKEN does not necessarily receive or store complete payment card numbers.

2. SOURCES OF PERSONAL INFORMATION

We may collect personal information:

• Directly from you;
• Automatically through our website;
• Through cookies and similar technologies;
• From Shopify;
• From payment providers;
• From fulfillment providers;
• From shipping carriers;
• From analytics providers;
• From advertising and marketing partners;
• From fraud prevention services;
• From customer support providers;
• From other service providers used to operate our store.

3. HOW WE USE PERSONAL INFORMATION

We may process personal information to:

• Operate our website;
• Process purchases;
• Process payments;
• Confirm orders;
• Fulfill and ship orders;
• Provide tracking information;
• Process returns and refunds;
• Respond to customer service requests;
• Communicate regarding orders;
• Detect and prevent fraud;
• Protect our business and customers;
• Improve our products and website;
• Analyze website activity;
• Measure advertising performance;
• Personalize website experiences;
• Provide marketing where permitted;
• Maintain business records;
• Comply with legal and regulatory requirements.

4. SHOPIFY

Our store is hosted on Shopify.

Shopify provides ecommerce technology and infrastructure that enables us to offer products and services online.

Shopify may process personal information in connection with:

• Hosting;
• Checkout;
• Payments;
• Security;
• Fraud prevention;
• Analytics;
• Commerce services;
• Other functionality used by our store.

Shopify's own privacy practices may also apply to its processing of personal information.

5. PAYMENT PROCESSING

Payments may be processed through Shopify Payments or other payment methods available during checkout.

Payment providers may collect information necessary to:

• Authorize transactions;
• Prevent fraud;
• Process refunds;
• Comply with financial regulations.

Their processing of information may also be governed by their own privacy policies.

6. HOW WE SHARE PERSONAL INFORMATION

We may disclose personal information to service providers and business partners where reasonably necessary to operate OAKEN, including:

• Shopify;
• Payment processors;
• Fulfillment centers;
• Warehousing providers;
• Shipping carriers;
• Fraud prevention providers;
• Customer service providers;
• Email providers;
• Analytics providers;
• Advertising platforms;
• Information technology providers;
• Legal and professional advisers.

We may also disclose information where required by law, regulation, subpoena, court order, or lawful government request.

7. ADVERTISING AND ANALYTICS

We may use analytics and advertising technologies to understand:

• How visitors use our website;
• Which products customers view;
• Website performance;
• Advertising effectiveness;
• Customer engagement.

Subject to applicable law and your privacy settings, this information may be used to provide or measure personalized advertising.

8. COOKIES AND SIMILAR TECHNOLOGIES

OAKEN and its service providers may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

• Maintain website functionality;
• Keep items in your shopping cart;
• Remember preferences;
• Maintain secure sessions;
• Analyze website usage;
• Measure advertising;
• Prevent fraud;
• Improve customer experience.

Depending on your location, you may be able to manage certain cookie preferences through controls displayed on our website.

9. INTERNATIONAL DATA TRANSFERS

OAKEN serves customers internationally and uses service providers operating in multiple countries.

As a result, personal information may be transferred to, stored in, or processed in countries outside your country of residence.

Where required by applicable law, appropriate safeguards are used for international transfers of personal information.

10. DATA RETENTION

We retain personal information for as long as reasonably necessary for purposes such as:

• Completing transactions;
• Providing customer service;
• Maintaining tax and accounting records;
• Preventing fraud;
• Handling disputes;
• Enforcing agreements;
• Complying with legal obligations.

Retention periods may differ depending on the information and applicable law.

11. YOUR PRIVACY RIGHTS

Depending on your country or state of residence, you may have rights concerning your personal information.

These may include rights to:

• Request access;
• Request correction;
• Request deletion;
• Request a copy of certain personal information;
• Restrict certain processing;
• Object to certain processing;
• Withdraw consent where applicable;
• Opt out of certain targeted advertising or data sharing;
• Request information regarding how your information is processed;
• Lodge a complaint with a relevant privacy authority.

Some rights may be subject to legal limitations or exceptions.

12. PRIVACY REQUESTS

To submit a privacy request, contact:

contact@wearoaken.com

Please include enough information for us to identify and respond to your request.

We may request reasonable information to verify your identity before completing certain privacy requests.

13. MARKETING COMMUNICATIONS

If you receive marketing emails from OAKEN, you may unsubscribe by using the unsubscribe option included in the message.

Unsubscribing from marketing communications does not prevent us from sending transactional or service communications relating to:

• Existing orders;
• Shipping;
• Returns;
• Refunds;
• Security;
• Customer service.

14. SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no electronic storage or transmission system can be guaranteed to be completely secure.

15. CHILDREN

Our online store is intended for general audiences and is not knowingly directed toward children below the minimum legal age required to provide consent or enter into transactions under applicable law.

If you believe personal information relating to a child has been collected improperly, contact us.

16. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

We are not responsible for the privacy or security practices of third parties.

We encourage you to review their privacy policies before providing personal information.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes to:

• Our business;
• Services;
• Technology;
• Legal requirements;
• Privacy practices.

The current version will be published on this page with an updated revision date.

18. CONTACT INFORMATION

For privacy questions or requests:

OAKEN LLC
7901 4th St N, STE 300
St. Petersburg, FL 33702
United States

Email: contact@wearoaken.com
Website: wearoaken.com