Refund policy
RETURN & REFUND POLICY
Last updated: September 18, 2026
At OAKEN, we want you to feel confident with every purchase. If something is not right with your order, we're here to help.
This Return & Refund Policy applies to purchases made through wearoaken.com.
1. RETURN WINDOW
We accept eligible returns requested within 30 days of the date your order is delivered.
To qualify for a return, the item must:
• Be unworn and unused;
• Be unwashed;
• Be in its original condition;
• Have all original tags attached;
• Be returned with its original packaging, when applicable;
• Show no signs of wear, stains, odors, damage, alteration, or misuse;
• Include proof of purchase or the applicable order number.
Items that do not meet these conditions may be refused.
Nothing in this policy limits any mandatory rights available to you under applicable consumer protection law.
2. HOW TO REQUEST A RETURN
Before returning an item, please contact us at:
contact@wearoaken.com
Please provide:
• Your full name;
• Your order number;
• The item you wish to return;
• The reason for the return;
• Photos when the request concerns damage, defects, or an incorrect item.
Once your return request has been reviewed, we will provide return instructions.
Please do not send an item back without first contacting our customer support team.
3. RETURN ADDRESS
Unless our customer support team provides a different authorized return destination for your order, approved returns may be sent to:
OAKEN LLC
7901 4th St N, STE 300
St. Petersburg, FL 33702
United States
Customers must obtain return authorization before sending an item.
If we provide a different authorized return address for your order, you must use the address supplied in the return instructions.
4. RETURN SHIPPING COSTS
For standard returns, including change of mind, preference, or incorrect size selected by the customer, return shipping costs are the customer's responsibility unless otherwise required by applicable law.
If the item received is defective, damaged, or incorrect due to an error on our part, please contact us before returning the product.
Where the issue is confirmed, OAKEN will provide an appropriate resolution and cover reasonable return shipping costs where required.
Original shipping charges are generally non-refundable unless required by applicable law.
5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order after delivery.
If your order arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at:
contact@wearoaken.com
Please include:
• Your order number;
• A description of the issue;
• Clear photos of the product;
• Photos of the packaging where relevant.
We will review your request and, where appropriate, provide a replacement, refund, or another suitable resolution.
6. EXCHANGES
If you need a different size or color, contact us within 30 days of delivery at:
contact@wearoaken.com
Exchange availability depends on current inventory.
In certain cases, the fastest way to receive a different item may be to return your original order and place a new order separately.
7. REFUNDS
After an approved return is received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be issued to the original payment method.
OAKEN generally processes approved refunds within 10 business days after approval.
Your bank, card issuer, or payment provider may require additional time before the refund appears in your account.
The total time required for a refund to appear may vary depending on your country, bank, payment provider, and the location from which the return is sent.
If more than 15 business days have passed since we confirmed that your refund was approved, please contact:
contact@wearoaken.com
8. ORDER CANCELLATIONS
If you need to cancel or modify an order, contact us as soon as possible at:
contact@wearoaken.com
We will make reasonable efforts to accommodate your request.
However, once an order has entered processing, fulfillment, or shipping, we may no longer be able to cancel or modify it.
If cancellation is no longer possible, you may request a return after receiving the order in accordance with this policy.
9. NON-RETURNABLE ITEMS
Certain items may not qualify for return where permitted by law, including:
• Gift cards;
• Items clearly marked Final Sale before purchase;
• Items that have been worn, washed, altered, or damaged after delivery;
• Certain hygiene-sensitive products once opened or used.
Any product-specific return restriction will be disclosed before purchase where applicable.
10. UNITED KINGDOM CUSTOMERS
Consumers in the United Kingdom may have statutory cancellation rights for qualifying online purchases in addition to OAKEN's 30-day return policy.
Where applicable, UK consumers generally have 14 days after receiving qualifying goods to notify the seller that they wish to cancel the purchase, followed by the applicable statutory period for returning the goods.
Certain products may be excluded from statutory cancellation rights under applicable law.
Nothing in this policy is intended to restrict rights provided by UK consumer law.
11. AUSTRALIA AND NEW ZEALAND
Nothing in this policy excludes or limits consumer guarantees or remedies that cannot legally be excluded under applicable Australian or New Zealand consumer protection laws.
Where mandatory law provides greater rights than this policy, those legal rights apply.
12. CANADA AND OTHER COUNTRIES
Customers may also have additional statutory rights under federal, provincial, state, or local consumer protection laws.
Where those rights conflict with this policy, applicable mandatory consumer law will prevail.
13. INTERNATIONAL RETURNS
International customers must follow the authorized return instructions provided by OAKEN.
Customers are responsible for properly packaging returned items.
Import duties, brokerage charges, customs charges, or similar costs related to a standard international return are generally not reimbursable unless required by law or the return is the result of an error by OAKEN.
14. CONTACT
For questions regarding returns, refunds, or exchanges:
OAKEN LLC
7901 4th St N, STE 300
St. Petersburg, FL 33702
United States
Email: contact@wearoaken.com
Website: wearoaken.com